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<title>长宁区医疗行业2012年向社会公开承诺</title>
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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>长宁区医疗行业</span></b><b><span
lang=EN-US style='font-size:16.0pt'>2012</span></b><b><span style='font-size:
16.0pt;font-family:华文中宋'>年向社会公开承诺</span></b></p>

<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强医疗行业行风建设，切实提高工作效率和提升服务水平，长宁区医疗行业郑重承诺如下：</span></p>

<p class=MsoNormal style='margin-left:3.8pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>1</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、医疗收费</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>规范公开</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>主动公示收费项目，实行门急诊收费明细账单制和住院费用</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>一日清单制</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>，方便患者查询；严格执行收费标准，杜绝乱收费，降低收费差错率。</span></p>

<p class=MsoNormal style='margin-left:3.8pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、行为举止</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>规范得体</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>加强医务人员行为礼仪和操作培训，做到</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>四轻</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>：走路轻、说话轻、操作轻、动作轻，在医疗服务全过程体现职业素养。</span></p>

<p class=MsoNormal style='margin-left:3.75pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>&nbsp;&nbsp;&nbsp;&nbsp; 3</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、服务态度</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>亲切温馨</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>使用医疗服务文明规范用语，不讲服务忌语，倡导</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三首</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务，医务人员首句使用礼貌用语，首句讲普通话，实行首问（诊）负责制。</span></p>

<p class=MsoNormal style='margin-left:3.8pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>4</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、诊疗服务</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>请字当先</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>接待患者，</span><span lang=EN-US
style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>请</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>字当先，多一点目光交流，多倾听一点，多沟通一点，说得通俗一点，多一点安慰性用语。</span></p>

<p class=MsoNormal style='margin-left:3.8pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>5</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、便民措施</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>细致周到</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>医院设置</span><span lang=EN-US
style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>统一标识、统一规范</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>的便民服务中心，提供导医、咨询、预约等服务；落实无障碍通道、茶水供应、公用电话等便民措施；为外地来沪病人提供便捷化服务。</span></p>

<p class=MsoNormal style='margin-left:3.8pt;text-indent:21.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>&nbsp;6</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、服务创新</span><span lang=EN-US
style='font-size:14.0pt'>&nbsp;</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>持续探索</span><span lang=EN-US style='font-size:14.0pt'>&nbsp;</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>积极开展医院志愿者服务，推广</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>门诊一站式</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>付费、自助挂号、便民门诊、日间手术、整合门诊等创新惠民举措。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span lang=EN-US
style='font-size:14.0pt'>22051288</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span lang=EN-US
style='font-size:14.0pt'>22051288</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>行业网站：</span><span lang=EN-US
style='font-size:14.0pt'>www.schb.gov.cn</span></p>

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